Cases Resolved: 800 +

• Multiple “entry-points" to file a grievance via existing communications channels that workers are already familiar with such as a local phone number, Facebook Messenger and WhatsApp – with WhatsApp emerging as the most preferred channel among workers.
• 400+ training sessions arranged with Baidarie and factory management. 
• 71 high-risk cases were received through the Helpline demonstrating that workers trust the Helpline and are willing to report serious cases.
• Early detection of issues through grievances received, helping to address problem areas before they escalate (e.g., labour compliance).
• Enhancement of Civic Participation in social engineering /local Development initiatives.
• Empowered factory management to address issues and support them in the remediation process.